Delete your Interzo account

How to request deletion

1. 1

   In the Interzo app

   Open Profile and tap Delete account. Confirm with your password or with a code we email you.

2. 2

   On this page

   Sign in with the account you want to delete and follow the steps in «Delete your account on the web», below. It is the same process as in the app.

3. 3

   If you cannot sign in

   Email us at admin@recoverycaresolutions.com from your account's address and ask us to delete it. Before we do, we will ask you to confirm that the account is yours, and we will answer within fifteen business days.

What we delete

• Your name, email, phone, emergency phone, address, date of birth, profile photo and ID document.
• Your password and all your sessions: you are signed out on every device.
• The reviews you wrote, in full and with their replies, and the replies you gave to other people's reviews.
• The photos and documents you uploaded, with every stored version: they are deleted when the account is, not after 30 days.
• Your listings without bookings, with their rooms. Those with bookings are removed from Interzo without your name, their address, their descriptions, their photos or their documents.
• Your provider profile, with its photos and documents. If you pay for it, there will be no further charges, and what you paid for the current period is not refunded.
• The messages you wrote when cancelling a booking and the comments on the surveys you answered.

What we keep and for how long

Only what the law or a pending payment requires us to keep, and without your name. The account remains as a number that no longer carries your details.

Bookings and payments, without your name: dates, amounts, the listing, its city and its tax number.

Ten years from the transaction, for accounting and tax obligations.

The record of the terms you accepted: which version and when.

Kept until our legal counsel sets its retention period; once set, it will be applied.

Your email, only while money is pending (a refund or a host payout) or the confirmation has not been sent yet, and only to write to you about that.

At most 180 days.

Your customer record at Stripe, our payment processor, which identifies the payments you made.

We do not delete it: Stripe keeps it under its own obligations.

The ratings of the surveys you answered, without your comment, and the discount codes you requested from providers.

Two years from their creation.

Database backups, which may still contain what we deleted.

Up to 14 days; after that they are replaced automatically.

When it is not possible yet

An open booking, as a guest or at your listings, or a charge in progress prevents deleting the account until it ends, and we tell you the date from which you can do it. We do not cancel anything for you: you can cancel the booking from your dashboard, under the cancellation policy, or wait until it ends. A charge in progress settles by itself within a few minutes.

After deletion

We send a confirmation email to the account's address. It cannot be undone: if you come back, you can sign up with the same email and it will be a new account, without your history.